Welcome

Five of us formed as part of a team who had worked together in a previous company, we joined together and begun trading in 2012. It took approximately a year to build up a reasonable amount of service users but had gained a good loyal respect and trust with other service providers and the local authorities. Over the years we have had lots of referrals via the local authorities and the NHS and they have recommended us to others, which has built up our portfolio of approximately 60 service users ranging from young adults to the elderly with various different health conditions.

Registered for Personal Care. Washing, bathing and showering. Toileting, use of incontinence aids etc. Dressing and undressing. Assistance getting up and going to bed. Maintaining skin care, hair, teeth and nails where appropriate, changing stoma bags. Assistance with collecting medication and medication administering. Meal preparation and serving. Assistance with shopping. Domestic, washing up, laundry and benefits and awards. Seeking employment. Future planning. Behavioural Management. Attending medical appointments. Going out for social events. A sit in service (companionship). A call in service. Caregiver relief (relief for family caregivers). General errands and gardening services.

CCK Support Limited Philosophy of Care

• All people supported by and who work at the Agency and all people who visit will be treated with respect at all times.

• We aim to offer skilled care to enable people supported by us to achieve their optimum state of health and well-being.

• We uphold the human and citizenship rights of all Service Users and all who work and visit here.

• Individual choice and personal decision-making are the right of all Service Users and will be supported by all the people who work here.

• The right of independence will be respected and encouraged for all Service Users.

• The individual uniqueness of Service Users, staff and visitors will be recognised and these people will be treated with dignity and respect at all times.

• The individual requirement for privacy will be respected at all times and all information relating to individuals will be treated to a confidential manner.

• We recognise the individual need for personal fulfillment and aim to offer individualised programmes of meaningful activity to satisfy the needs of Service Users and staff.

Principles and Values of CCK Support Limited

CCK Support Limited is committed to supporting vulnerable people so that they can continue their lives with dignity and independence and be participating members of their own communities. CCK Support Limited is committed to meeting the needs of those people entrusted to our Care. Usually we see no conflict between meeting the needs of Service Users and those of workers. Where such conflict exists, the needs of Service Users must take precedence. The basic principles underlying our support to vulnerable people include:

• Privacy

• Confidentiality of Information

• Fulfilment of Aspirations

• Consultation

• Personal Choice

• Reviews

• Services Information

• Legal Rights

• Medication

• Family and Friends

• Complaints

• Supporting your Independence

• The principles outlined above must be guided by prior commitments imposed by health and safety or statutory requirements.

Standards that you can expect

The below standards are from the Care Quality Commission leaflet “What standards you have a right to expect from the regulation of agencies that provide Care in your own home”.

• To be involved and told what's happening at every stage of your treatment

• You (or someone acting on your behalf) will be involved in discussions about your care, treatment and support

• You will get support if you need it to help you make decisions and staff will respect your privacy and dignity

• Before you receive any examination, care, treatment or support, you will be asked whether or not you agree to it.

• Care, treatment and support that meets your needs

• Your personal needs will be assessed to make sure you get safe and appropriate Care that supports your rights

• You will get the Care that you and your Social Care professional agree will make a difference to your health and wellbeing

• Your Care needs are co-ordinated if you move from one Care provider to another

• Staff respect your cultural background, gender, aged, sexual orientation, religion or belief and your disability if you have one.

• To be safe when using a service

• You will be protected from abuse or the risk of abuse, and staff will respect your human rights

• If your home Care agency is providing nursing care, you will get the medicines you need, when you need them, and in a safe way.

• To be cared for by staff with the right skills to do their jobs properly

• You will be cared for by staff who have the knowledge, skills and experience needed to meet your health and welfare needs

• You will be looked after by staff who are well managed and have the chance to develop and improve their skills.

• Your home Care agency routinely checks the quality of its services

• The managers of your home Care agency continuously monitor the quality of their services to make sure you receive the support you need

• Your personal records will be accurate and kept safe and confidential

• You, or someone acting on your behalf, can complain and will be listened to. Your complaint will be dealt with properly.

About Us